To ensure that your pet has sufficient time to acclimatise to their new environment, admissions are be between 8.00 AM and 12.30 PM.
Pick up and delivery of pets outside of the prescribed hours may be arranged but will incur a $50.00 opening fee.
Discharge is between 8.00 AM and 10.30 AM an additional day boarding is charged if picked up after 10.30 AM.
Please note the following requirements in relation to vaccination and cleanliness.
To provide the upmost health security for all of our boarders, there can be no exception to these requirements. You should see your vet as early as possible regarding vaccination if required.
Dog owners must provide a current vaccination certificate (minimum C5 or C3 with kennel cough vaccination) confirming vaccination for distemper, hepatitis, parvovirus, parainfluenza and berdatella.
Cat owners must also provide current immunisation certificates - a minimum F3 vaccination.
Please check that your certificate is current before checking in. Booster shots need to be given at least 2 weeks prior to the boarding arrival dates.
Cleanliness and Flea Prevention
All pets must be presented in a clean, flea free condition.
Fleas might seem like just an itchy inconvenience but in fact they can cause all kinds of short and long term diseases the most common being FAD or Flea Allergy Dermatitis, a nasty skin condition that is very uncomfortable.
If you are unable to provide a flea treatment such as Frontline, Advantage or Revolution, for your dog or cat Acacia Grove Canine Lodge and Cattery will supply the treatment and this will be charged to your account. In peak periods your pet needs and deserves every possible protection.
Exercise for Dogs
As we offer an exclusive service all dogs are provided with a monitored daily exercise regime. Whether your dog is young or old, kennel life is ensured in all forms of exercise.
The exercise facilities are spacious, cleaned regularly and grassed. Our trained kennel assistants are focused on ensuring that all boarders receive the loving Kennel Life required to ensure their physical well being.
Should you have specific exercise needs for your dog we will be pleased to accommodate them in our fenced secure facilities.
Your dog’s weight may vary during boarding; this is a normal reaction and will be carefully monitored throughout the boarding period.
Exercise for Cats
Yes it's true! Our cat's do get exercised too! Our one of a kind 'Catarium' allows your cat to explore, play and lounge outdoors in our adventure playland.
Each cat gets a few hours of private play in our Catarium everyday included in their stay!
Our Catarium is fully enclosed and outdoor to ensure your cat is safe, happy and warm in the sunshine.
All dog boarders receive a complimentary hydro-bath before check-out
Grooming and clipping can be arranged during your pet's stay. A wide range of customised clippings, deluxe options and hygiene services are available at request for both cats and dogs!
Acacia Grove provides a complete range of services to meet the needs of our pet boarders.
Click here for our dog grooming services and prices : Click here for our cat grooming services and prices
24 hour veterinary services assured by either immediate contact to your own vet or our local veterinary practice.
Post operative care and special post operative facilities are available and is our speciality for all breeds of dogs and cats
Special attention provided to medications and special diets - All logged ensuring accuracy.
We porvide veterinary recommended diets for all boarders using the highest quality balanced Royal Canin products. Specialised and individual feeding programs can also be arranged upon request.
Our menu has been thoughtfully designed with advice from pet industry professionals. We can usually accommodate your pets needs but will also allow you to provide your own special food if required.
Feeding is undertaken at the same time daily and is specifically tailored to allow for the need for proper and controlled daily exercise. Your pet's will always be reliably and properly fed and exercised, including their day of arrival.
All food is prepared in hygienically controlled conditions in modern kitchen facilities. We are very proud of our individual feeding program. Dogs are fed separately with consideration given to their special needs.
It is our mission to make our retreat your pet’s home away from home. We believe the best way to achieve this goal is to provide constant care and attention to our boarders in our modern facilities. Being a smaller retreat we are able to dedicate each pet time and love to ensure they are always happy. 24 hour care is available to all of pet's.
For the well being of all boarders, hygiene is of paramount importance and constantly reviewed. We therefore specifically ask that your pet's are clean on admittance.
Cleaning of retreat is undertaken efficiently several times daily and as individually required. All condos and kennels are disinfected daily and clean disinfected bedding is guaranteed to all pets upon arrival. Food preparation is managed from a modern kitchen with stainless steel benches and feeding bowls.
Bathing is undertaken in a turbo hyro-bath or a fully purpose built dog shower recess for large or nervous pets. Specially formulated herbal shampoo is used. Please note that all dogs receive a complimentary bath on check-out. Cat baths can be arranged but are not included in your stay.
Our retreat was specfically built to exacting hygiene and international standards to ensure a minimal germ-free, safe and comfortable environment for your pet's.
Post Operative Life at Acacia Grove
From time to time it is necessary for pets to undergo surgery of some sort or another. We cater for the needs of most post operative pets. We ensure that your pet is looked after with the appropriate medical attention in a loving and caring environment.
Being a smaller retreat, we are able to dedicate more of our time, love and care to all our pets that stay with us.
Special daily rates are applicable for all post operative care. Please enquire about these specific postoperative services when making a booking.
Should you have any further questions please click here to email us.